سياسة الإستبدال والإسترجاع

Return and Exchange Policy: *If the product was purchased through promotions, the product cannot be exchanged or refunded.* *If the product was purchased without promotional offers, the following terms apply to determine the exchange: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within two days from the date of receipt if outside Jeddah city or inside it, and he does not have the right to exchange the product after one day from the date of receipt. 2- The condition for exchanging the product is that the product be in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the full shipping cost, sending, and return. If he received a discount with free shipping, the consumer must pay the full shipping and exchange costs, amounting to 126 riyals for exchanges within Saudi Arabia, and the buyer cannot object to deduct the shipping costs from the product value during exchange. For international exchanges, the consumer bears all shipping, delivery, and product exchange costs with the shipping company, and the shipping amount is based on the costs of the buyer’s country. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured upon the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used or if the packaging has been removed. 3- If the product is newspapers, magazines, publications, books, or other literary works. 4- If a defect appears in the product due to poor handling by the consumer. 5- If more than two days have passed since the date of receipt. 6- If the contract involves purchasing online software downloads. 7- If the contract includes online courses or lessons from which benefit has been taken, or if purchased and held, they will not be exchanged or refunded at all. 8- If the customer wishes to exchange for another product, the value of the old product is calculated at the same discounted price at the time of purchase, not the current promotion price. 9- In case of exchange, the buyer must repackage the shipment, take photos, and send them via WhatsApp to customer service before shipping to protect the buyer’s rights, confirming that the shipment was sent in good condition. 10- When receiving the exchanged shipment from the customer, the product will be inspected; if the product has been used by the customer or if it is found that benefit has been taken from it, the customer has no right to exchange, and the shipment will be returned to the customer with the customer bearing the cost of return shipping. 11- If the product value is less than the amount specified above as shipping costs, it must be deducted from the paid product amount; it cannot be exchanged or refunded at all. —————— Refund Policy:*If the product was purchased through promotions, the product is neither refundable nor exchangeable at all.* If the product was purchased without promotional offers, the following terms apply to determine the refund: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within the next day from the date of receipt, and he does not have the right to refund after two days from the date of receipt. 2- The condition for refund is that the product be in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before refund to ensure its safety. 3- The consumer bears the costs of the return, shipping, and delivery, even if shipping and return are free during purchase, at an amount of 126 riyals within Saudi Arabia. For international returns, the consumer bears all shipping, delivery, and product return costs with the shipping company, and the estimated shipping cost is based on the costs of the buyer’s country. 4- The amount is not refunded in cash but via the bank account used during the purchase or transferred from it, and refunds via any other bank are strictly prohibited. 5- The refund will be processed three weeks after receiving the shipment for cities inside and outside Saudi Arabia, after verifying the condition of the product upon receipt by the main supplier, through the bank account from which the amount was held. 6- All shipping, return, and delivery costs will be deducted from the product amount of 126 riyals as shipping costs within Saudi Arabia; for shipments outside Saudi Arabia, the buyer bears all shipping and delivery expenses according to the shipping costs of the buyer’s country, and the consumer cannot object to deducting these costs. All expenses are borne by the consumer. These costs are deducted from the purchase amount before refund. 7- The customer has no right to demand that the store not receive the contents of the order if the store’s tool is not notified within 20 days from the order date. 8- The color shade of the product may differ between the website and reality due to lighting differences during photography, and a 95% match rate is guaranteed. If payment was made via installment companies, you can refund the purchase amount through the installment companies’ websites within 15-20 days. The customer must sign a receipt or shipping bill upon receiving the products, which is a declaration of the product’s safety; if not signed, and if we are not notified of a problem within two days of receipt, it is considered the product is in good condition and free of defects. 9- If a main product like a mannequin runs out after the order is completed, the customer service team will contact you to choose an alternative product or cancel the order and refund according to the above refund policy. 10- If the customer wishes to exchange for another product, the value of the old product is calculated at the same discounted price at the time of purchase, not the current promotion price. 11- In case of return, the buyer must repackage the shipment, take photos, and send them via WhatsApp to customer service before shipping to protect the buyer’s rights, confirming that the shipment was sent in good condition. 12- When receiving the returned shipment from the customer, the product will be inspected; if the product has been used by the customer or if benefit has been taken from it, the customer has no right to return, and the shipment will be returned to the customer with the customer bearing the cost of return shipping. 13- If the product value is less than the amount specified above as shipping costs, it must be deducted from the paid product amount; it cannot be exchanged or refunded at all. —————— Out-of-Jeddah shipments may be delayed during peak periods such as holidays and may take 18 days to arrive. If the store delays in delivering or executing the order for more than 18 days, the customer has the right to cancel the order, and the consumer cannot cancel the order before 18 days have passed. If the order is canceled, the amount will be refunded after three weeks within Saudi Arabia and one month from the cancellation date if outside Saudi Arabia. The consumer cannot object to the agreement to protect the store’s rights and the product sent by the shipping company. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured upon the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used or if audio or visual courses were purchased; they cannot be returned. 3- If the product is newspapers, magazines, publications, books, or other literary works. 4- If a defect appears in the product due to poor handling by the consumer or indicates prior use. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing online software downloads. 7- The consumer has no right to return or exchange the product at all after two days from the date of receipt. Conditions: To exchange or refund, contact customer service via WhatsApp only within Saudi Arabia: WhatsApp contact: 0548681326 Outside Saudi Arabia: WhatsApp: 00966548681326